Support

USA

nextScan now offers comprehensive service and support programs for its scanners and software, from installation and training, to on-site service and technical support. 

With the purchase of your nextScan scanner, nextScan provides training at the factory or your location – your choice.  Both methods afford you a close working relationship with your new scanner and the nextScan support team.  Additionally, nextScan provides product installation to ensure your scanner will be up and running quickly and seamlessly.

All nextScan scanners come with a standard warranty on parts and service for one year from shipment.

nextScan understands the importance of keeping your equipment operating at peak performance.  To that end, nextScan can offer customized Support Programs that will meet your specific needs.  Nextscan Support Programs provide you in-depth knowledge of your nextScan hardware and software, minimize downtime and ultimately give you the best in productivity while reducing conversion costs.

Adding a customized Support Program to your standard scanner warranty can provide:

• Extended coverage hours for phone or online technical support
• Specialized direct access to nextScan technical support staff to expedite urgent requests
• On-site service and repair vs. depot
• Annual scanner recertifications and software updates

nextScan is proud to offer the following Support Programs:

Extended Warranty –The Extended Warranty Program is an excellent value for companies that wish to maximize cost savings at the time of their scanner purchase.  Get the best value for on site repairs, scanner recertifications and software updates by including the Extended Warranty Program as a part of your initial purchase.

Service Protection –  The Service Protection Program is a great option for scanners that have expired Standard or Extended warranties.  Gain on-site service, scanner recertifications and software upgrades as a part of this affordable add-on Program.

Platinum Plus Service Protection – For the power user, The Platinum Plus Service Protection Program offers all the benefits of the Extended Warranty and Service Protection Programs, in addition to technical support for ALL continental time zones from 8 am to 5 pm daily.  This program also provides special access to the nextScan support staff through a dedicated support number with unique access code, expediting technical issues to quick resolution.

nextScan strives to offer proven service processes that address every customer’s unique requirements.  Our standard warranty and training afford a level of service that is necessary to maximize the benefits of nextScan scanners and software, while our customized Support Programs go the extra mile to ensure that each and every organization has a way to meet its specific needs.

To learn more, please call nextScan at (208) 514-4000 or go to

http://www.nextscan.com/contact.html